Careers2

Position Title:    Data Entry Specialist

Department:      Marketing

Reports To:        Senior Marketing & Product Manager

Position Overview

The Data Entry Specialist is responsible for working with the Product Manager regarding the coordination of important product information and documentation for new product implementation and updates to existing products in our CRM systems, as well as working in various other systems. As the Data Entry Specialist, you will be responsible for initial setup, as well as, maintaining accurate, up-to-date information/documentation in our systems. Proficiency in Microsoft Office, Excel, Word and Power Point is a must; any additional applications or CRM experience would be a plus. In addition to the primary tasks of the position, helping the marketing team complete projects by having an “all hands-on deck” attitude, is expected. If you are a fast learner who enjoys working with interactive content, is technically savvy, detail oriented, and comfortable maintaining a fast-paced work environment, this position may be for you.

General Duties and Responsibilities

Includes, but is not limited to:

• Sort, organize and store documentation in designated locations
• Review and verify information; correct documents where necessary
• Add documents/information to new products in various CRM systems
• Updating existing documents/information for products in various CRM systems
• Check completed work for accuracy
• Create and maintain spreadsheets for tracking activities and tasks
• Perform regular spot checks to ensure documents are functioning properly
• Retrieve data as requested by carriers or compliance
• Comply with data integrity and security policies
• Assist marketing team on deadlines and important projects.

Skills

• Technical/systems experience
• Quick learner, easily adaptable
• Acute attention to detail, thorough
• Highly organized, able to prioritize workload
• Self-starter, works independently
• Able to proof content for spelling/grammar/informational errors

Qualifications

• Proficient computer and systems skills, including Microsoft Office, Adobe platforms, and CRM tools
• Ability to work effectively in collaboration or independently
• Extremely well-organized with very high attention to detail
• Commitment to working in cross-functional roles
• Ability to manage multiple projects at a time

Please contact info@premierhsllc.com with a cover letter and resume for interest in this position or any other career opportunities at Premier Health Solutions.

Our company is in search of a Marketing Associate. This position will report to the Senior Marketing & Product Manager.

Position Description:

The Marketing Associate is responsible for working with the all members of the marketing team regarding the associations we partner with, the information we distribute to agents, members and carriers and the lifecycle of all products, from product design and development to implementation to the coordination of product updates and changes. This person assists in reviewing all print and digital product marketing materials, as well as online platforms to ensure that the final product is error free and on brand, working in various systems and helping the marketing team by having an “all hands-on deck” attitude. This position will encompass a wide variety of tasks and responsibilities; with an opportunity to learn new marketing skills along the way. Proficiency in Microsoft Office, Excel, Word and Power Point is a must. If you are a fast learner who enjoys working with both print and interactive content, can spot a typo a mile away, are tech-savvy, and are comfortable maintaining a fast-paced work environment, this position may be for you.

Duties and Responsibilities

General:

Includes, but is not limited to:

• Reviewing/proofing materials, websites, training decks, enrollment system, blog posts, emails, etc.
• When necessary, may be required to reword or rewrite text
• Ensure content produced is error free, grammatically correct and adheres to brand
• Assist with new product implementation, including reviewing certificates and product data sheets
• Check and maintain association benefits, updating information when needed
• Ensure projects are completed within set time restraints
• Provide assistance in marketing communications initiatives including emails, websites, videos, etc.

Skills:

• Tech-savvy
• Acute attention to detail
• Keen knowledge of spelling and grammar
• Excellent written and verbal skills
• Highly organized, able to prioritize workload
• Self-starter, works independently

Qualifications:

• Marketing experience with the ability to work effectively in collaboration or independently
• Extremely well-organized, goal-oriented and very high attention to detail
• Proficient computer and online skills, including Microsoft Office platforms and Adobe Acrobat
• Commitment to working in cross-functional teams
• Ability to manage multiple projects at a time
• Experience proofreading both print and digital content
• Experience working with business-related content, experience with insurance products is a plus
• Bachelor’s degree (preferred, but not required)

Please note: Internal applicants should notify their immediate supervisor if applying.

Position Title: Member Support Specialist: Tier 1

Reports To: Support Services/Customer Service Manager

Position Overview: The Member Support Specialist is an entry level position responsible to answering basic information request calls and directing more complicated requests to the appropriate team.

Expectations:

• Must have excellent phone skills and be comfortable handling inbound calls for a majority of the work day.
• Should demonstrate excellent customer service skills, including the ability to diffuse an upset or angry customer.
• Must be comfortable working in the Customer Relationship Management (CRM) software to document customer conversations with good writing and grammar skills.

Required Experience, Personality Attributes & Skills:

• Sincere customer service attitude
• High school diploma
• Prior experience working in a call center environment preferred
• Excellent phone skills
• Team player
• Bilingual (Spanish) preferred, but not required

Our company is in search of a Billing Specialist. This position will report to the Billing Supervisor.

Position Summary:

Communicate with members in a timely manner whose monthly payments have declined. Obtain legitimate payment methods, update member records, and process payments.

Key Responsibilities and Duties:

• Contact members to obtain payments for declined ACH or Credit Card payments and/or to update expiring credit card information.
• Coordinate payment arrangements within time allowed avoiding lapse in coverage.
• Process payments via ACH and Credit Card.
• Inactivate member policies who fail to comply with the terms of payment and/or payment arrangements.
• Respond to Billing Department e-mails, inbound calls and voicemails to/from members, brokers/agents, and other departments within PHS.
• Assist other departments within PHS (Customer Service, Retention, & agent support) to resolve any member issues pertaining to billing.
• Update and maintain member records (i.e. valid payment information, address, D.O.B, e-mail, etc.).
• Develop self, and maintain knowledge in relevant field at all times. Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles.
• Provide proficient service in a timely manner to retain members.
• Other duties as requested by supervisor.

Requirements:

• Basic working knowledge and experience with membership-based systems, data exchanges, and data transfer technologies
• Basic working knowledge and experience with Microsoft excel technologies
• Basic troubleshooting skills
• Basic working experience with process documentation and process improvement
• Detail oriented and well organized
• Strong communication and interpersonal skills
• Self-starter with a willingness to learn and implement new technologies
• At least one (1) year work experience with collections or billing specialties
• High School Diploma required